Shipping Policy

Free standard shipping applies to every U.S. order, and we ship only to valid addresses in the United States.

Order Processing

Orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Estimated Transit Time

After the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Tracking

A tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Address Accuracy and Delivery Issues

Customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Cancellations, Returns, and Taxes

An order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. Taxes are collected as required by applicable law.

Merchant and Customer Care Information

Store name: crockpot

Contact email: Support@crockire.shop

Phone: (208) 376-9340

Physical and return address: 654 Riverwalk Dr, Idaho Falls, ID 83402, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).